When and How to Escalate a Customer Service Issue

Anyone calling into support needs help and they always want it resolved or escalated immediately, but how do you know when it’s time to...

3 min read

Why Delivering Great Customer is Essential to your Business

Everyone knows to a certain extent that delivering excellent customer service is good for you business, but how much and why? TO HAVE A...

2 min read

Customer Service SLAs and What you need to know

WHAT IS A SERVICE-LEVEL AGREEMENT (SLA)? Simply put, an SLA is a promise you make to your customer about how you’ll deliver your service...

5 min read

How to handle Customer Service Complaints

Customer complaints in a customer service role are tough to deal with. Even with everything going right, a customer can still complain....

2 min read

Technical Support Phone Handling Best Practices

Phone calls with customers can be very challenging, but there are a few best practices that you can follow to make sure you and your...

2 min read

How to listen to what people are really saying when delivering Customer Service

Listening is the most important skill any customer service agent can have. The Greek philosopher Epictetus said “We have 2 ears and one...

2 min read

First Impressions count in Customer Service

You may not want to believe it, but your first impression will stage the way to how your customer service interaction will take place....

2 min read

Your Customer Service is only as good as your Agents

I’ve been in the customer service game all of my life and in all of that time, nothing has changed. Technology evolves, concepts come and...

2 min read

Technical Support Email Etiquette and Flow

BE PROFESSIONAL BUT PERSONAL Whether you are speaking to someone over the phone or over email, you are a representation of your company....

2 min read

Supportbench launches new release, offering businesses the most flexible and affordable CRM Software

PRBuzz newswire -Users have access to a multitude of support tools and features that keep them ahead of the competition British Columbia,...

2 min read

Digital Journal reports on Supportbench New Initiative, teaming up with Cetrix Cloud Services

The two companies announce teaming up for landmark global promotion of premium customer support service packages June 2017 - British...

2 min read

Two Ways To Reduce Ticket Resolution Time and Keep Customers Satisfied

Among the most significant variables in keeping customers happy in customer service interactions is response time. Respondents to a study...

2 min read

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6 min read

7 Steps to Drive Real

Customer Support Improvement

Many businesses have the same goals: to restore and improve customers’ trust and improve their bottom line. However, restoring trust, as well as increasing the revenue stream, for some businesses seems impossible.

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Browse our catalog of Blogs and Articles about how to deliver a delightful customer experience.