A knowledge base seamlessly tied to your customers and the problems you solve.
We built Supportbench to be KCS first. Meaning, drive knowledge to customers at warp speed, ensure content is reviewed by the right people, and measure what's working.
Deliver the Best Customer Service with Our Knowledge Base Management & FAQ Software
What our happy customers have to say:
Deliver better customer experiences, more efficient teams, and solve problems faster.
We can show you why customers refer to us as their trusted partners. Book a personalized demo today.
Knowledge Centric Support
Building knowledge from the front lines is harder than you think, so we simplify the process of building, reviewing, monitoring, and ultimately publishing the right data to your customers.
Internal & External Bases
Your agents can access an internal knowledge base, or customers can have access to an external knowledge base. Or you can mix it up and have articles both internal and external.
Article Reviewing
Using Supportbench you can have new content reviewed based on the team that submits it, giving your experts full control of what customers are allowed to see.
Ticket to Article Creation
Let your agents create new knowledge with a click of a button, and deliver that information to your customers as fast as possible.
Customer Articles
Create content specifically for one customer or customers who share the same role. Using this method, you will display only relevant content to your customers to avoid confusing them.
Article Suggestions
Auto-suggest solutions on cases and deflect cases from coming in when customers create new tickets from the customer portal.
Customer Security
Assign articles to a specific company, or groups of companies based on their role, or asset.
Multi-Department Support
Segment the platform by department, brand, or team. You have full control of your platform and data.
Knowledge-Centered
Capture and maintain knowledge.
Drive Deflection
Empower customers to solve their own issues.
Help Customers Faster
Suggest solutions to address problems better and faster.