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Use an efficient knowledge base to keep your customers updated.
KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way your team provides support, both to internal agents and external customers
Knowledge Centric Support
Capture Knowledge
Share the solutions your agents provide to customers by sending that content directly to the knowledge base for review and publication.
Structure Knowledge
Make your knowledge consistent using templates, publish your knowledge to the right topics, and use a built-in library to control your resources.
Reuse Knowledge
Auto-suggest existing solutions based on your agent's search and knowledge base to solve a customer issue.
Improve Knowledge
Knowledge base administrators can easily comment or update articles directly and publish them to the customers.
Empower Customers
Stop customers from creating cases by publishing solutions publicly.
Customer Satisfaction
Solutions are found faster by customers and agents.
Less Training
Build internal product/service knowledge that's easily searchable.