ClickCease
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Help Desk System Features for Customer Support

Our support platform is designed to help you deliver exceptional customer service, so it's dynamic and custom-tailored to the needs of your business with no hidden costs. We customize our platform based on your unique challenges, so your business can deliver unparalleled customer service.

Ticket
Management

With a simple and easy-to-use help desk ticketing system, your business will never lose tickets again.

Role Based Administration
Ticket Policies
SLA Management
Multi-Department
Configurable Workspaces
Escalation Management
Collision Detection
Team Collaboration

What our happy customers have to say:

Deliver better customer experiences, more efficient teams, and solve problems faster.

We can show you why customers refer to us as their trusted partners. Book a personalized demo today.

Workflow

Automation

Our single-pane-of-glass views 
and unparalleled adaptability 
will boost your  team's 
productivity.

Event Driven Actions
Scheduled Workflows
Notifications
Round Robin Tickets
Webhooks
Templates & Macros

Native 

Integrations

​Take your help desk to the
next level with easily
customizable native
integrations.

Direct Integrations
CRM & Salesforce
Rest API

Knowledge
Base & KCS

Use KCS to solve
problems with our help
desk collaboration
software.

Knowledge Centric
Knowledge Bases
Article Reviewing
Ticket to Article Creation
Customer Articles
Article Suggestions
Customer Security
Multi-Department

Analytics &
Insights

Use streamlined help
desk analytics and
reporting to make better 
decisions.

Customer Health Scoring
Agent Scorecards
Tableu & Power BI
Realtime Dashboard
Sentiment Analysis
Scheduled Data Report
Data Views
Pivot Tables

Why Customers Love Us?

Your All-In-One CRM

 Manage everything from one simple view.

No Hidden Costs

Get all the tools your business needs at no extra costs.

B2B Leading Experts

Designed by an experienced B2B team.

Customer
Management

Ensure your customers are taken care of with omnichannel customer support.

Omni-Channel
Customer Experience
Customer Notifications
Support Level Management
Data Object
License Management
Customer Roles
Portal & Community
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