Work smarter, faster, and with fewer resources.
Supportbench makes it easy to automate answers to simple common responses, informing your agents what customers need a response next, to complex escalation and de-escalation workflows.
Automate Customer Service Workflows & Processes with Our Help Desk Software
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Event Driven Actions
Automate field updates, interact with customers at certain points in the case, or respond to high-priority cases with SMS notifications.
Scheduled Workflows
Make Supportbench handle the heavy lifting and notify the appropriate people, such as a CSM, before things escalate.
Round Robin Ticket
Tickets can be assigned to team members according to their product support, their status, or their work hours.
Notifications
Get notified through email, mobile app, and sign up others who need to be kept informed about the ticket.
Webhooks
Create webhooks at points in the ticket to automatically sync your information between Supportbench and 3rd party applications.
Templates & Macros
Create standard responses and share them across the team, use templates to create personal workflows automating repetative tasks.
Automate SLAs
Base SLAs to license renewals or sold contracts.
Automate Complexity
Focus on helping customers and not process.
Work Smarter
Out-of-the-box automations that get you up and running fast.